Terms and Conditions

The following section, in conjunction with our privacy page, returns page and delivery page forms our company policy. Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with Flatdog UK and you may be bound by the terms described herein.


All prices quoted online exclude UK VAT where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.


Orders are always shipped at the first opportunity. If an item is not in stock it may be necessary to order that item from one of our suppliers before it can be dispatched. In which case delivery's can be delayed. If we are unable to supply items you have ordered due to them being out of stock we will contact you. We will do this to inform you the items are out of stock and reassure payment has not been taken. (It is our policy not to charge for goods until stock has been confirmed). We also do this to see if an alternative item would be suitable.

We aim to despatch all online orders placed before 2:00pm on the same day. In some cases this may not be possible due to nil-stocks. However, we are currently despatching 97% of on line order placed before 2:00pm on same day. It is incumbent on the customer to be ready to receive their order when the courier arrives.


We accept payment by all major credit and debit cards. As of February 2008 we no longer accept personal or business cheques. UK bankers drafts are accepted.

All on-line credit card transactions are processed through World Pay / Pay Pal. At Flatdog UK we do not collect or have access to your credit card details. All information is collected off-site through the sage / Pay Pal website. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.


You are free to return goods unused for a period of 30 days after delivery. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim will be entered into.

All goods have a minimum 1 year manufacturer's warranty (unless otherwise clearly indicated). Warranty claims for faulty goods will be dealt with through us but the manufacturer will make an assessment and decide on the proper course of action.

All goods should be returned packed to the same standard as when received, to avoid damage in transit.


We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by Flatdog UK or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by Flatdog UK will be taken very seriously.

Product Information

Make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator. Manufacturer and Land Rover part numbers are used for identification purposes only and do not imply or indicate the identity of the manufacturer.


We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on 01427 616200 or by email.